Skip to main content
  • Log in
  • Register
Queensland Government Queensland Government Queensland Government
Publications portal
  • Publication
  • Standards
  • Organisations
  • Gazettes
  • Contact
  1. Home
  2. Organisations
  3. Justice
  4. OFT corporate documents
  5. Customer complaint management framework

Resources

  • Customer complaint...
  • PRIME compliance...
  • Office of Fair...
  • OFT Regulator...
  • OFT Outcomes Report 2023-24
  • PRIME Priorities 2022-23
  • 2022-23 OFT Regulator...
  • OFT Regulator...
  • Claim fund decision...
  • Client aggression policy
  • Cold call (boiler...
  • Compliance check policy
  • Compliance and...
  • Enforceable...
  • Entry, search and...
  • Odometer tampering...
  • OFT Outcomes Report 2022-23
  • OFT Outcomes Report 2021–22
  • OFT Outcomes Report 2020-21
  • Outcomes Report 2019-20
  • Outcomes Report 2018 -19
  • Outcomes Report 2017-18
  • Outcomes Report 2016-17
  • Outcomes Report 2015-16
  • Outcomes Report 2014-15
  • Public information...

Social

  • Twitter
  • Facebook
  • Download (627.3 KiB) (PDF)

Customer complaint management framework

URL: https://www.publications.qld.gov.au/dataset/c6c2dacb-d22f-4cdf-9312-0e6941a1f2b0/resource/a0e7cf33-b1b6-496e-8220-0516aafb7d70/download/customer-complaint-management-framework.pdf

Read about the Office of Fair Trading’s approach to assessing and managing customer complaints.

Additional Information

Field Value
Data last updated 29 May 2025
Metadata last updated 29 May 2025
Created 29 May 2025
Format PDF
License cc-by-nd
Has viewsFalse
Ida0e7cf33-b1b6-496e-8220-0516aafb7d70
Mimetypeapplication/pdf
Package idc6c2dacb-d22f-4cdf-9312-0e6941a1f2b0
Position0
Size627.3 KiB
Stateactive
Url typeupload
  • Contact us
  • Help
  • Copyright
  • Disclaimer
  • Privacy
  • Right to information
  • Accessibility
  • Jobs in Queensland Government
  • Other languages

© The State of Queensland 1995-2025

Queensland Government