OFT corporate documents

Data and Resources

• OFT regulatory priorities for 2025-2026 PDF

  Read about the Office of Fair Trading's regulatory priorities for 2025-26.

• Customer complaint management framework PDF

  Read about the Office of Fair Trading’s approach to assessing and managing...

• PRIME compliance priorities 2025-26 PDF

  Read the proactive regulation of industry and marketplace entities (PRIME)...

• OFT Regulator Performance Report 2023–24 PDF

  The regulator performance report outlines the Office of Fair Trading’s...

• OFT Outcomes Report 2023-24 PDF

  The outcomes report provides an overview of the OFT’s strategies, functions...

• Claim fund decision referral and approval policy PDF

  Office of Fair Trading policy detailing delegations to decide and approve or...

• Client aggression policy PDF

  This policy provides Office of Fair Trading (OFT) staff with appropriate...

• Cold call (boiler room) investment fraud policy PDF

  The purpose of this policy is to detail the Queensland Office of Fair...

• Compliance check policy PDF

  A policy to define compliance checks as undertaken by Office of Fair Trading...

• Compliance and enforcement policy PDF

  Read the Office of Fair Trading's policy that describes how we undertake...

• Enforceable undertaking policy and procedure PDF

  Read the Office of Fair Trading's policy for entering into enforceable...

• Entry, search and seizure policy PDF

  The Office of Fair Trading's policy on entry, search and seizure, including...

• Odometer tampering claims against the claim fund policy PDF

  The Office of Fair Trading's policy for handling claims about vehicle...

• Office of Fair Trading regulatory priorities 2024-25 PDF

  Read about the Office of Fair Trading's regulatory priorities for 2024-25.

• 2022-23 OFT Regulator Performance Report-2022-23 PDF

  The regulator performance report outlines the Office of Fair Trading’s...

• OFT Regulator Performance Report 2021–22 PDF

  The regulator performance report outlines the Office of Fair Trading’s...

• PRIME Priorities 2022-23 PDF

  Office of Fair Trading Proactive Regulation of Industry and Marketplace...

• OFT Outcomes Report 2022-23 .pdf

  The outcomes report provides an overview of the OFT’s strategies, functions...

• OFT Outcomes Report 2021–22 PDF

  The outcomes report provides an overview of the OFT’s strategies, functions...

• OFT Outcomes Report 2020-21 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2019-20 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2018 -19 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2017-18 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2016-17 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2015-16 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Outcomes Report 2014-15 PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions...

• Public information disclosure policy PDF

  The Office of Fair Trading's policy on public disclosure of information.