OFT corporate documents

Publication and resources

• Business plan 2019-20PDF Popular

  The Office of Fair Trading's (OFT) business plan sets out our vision, purpose and objectives for 2019-20.

• Claim fund decision referral and approval policyPDF Popular

  Office of Fair Trading policy detailing delegations to decide and approve or refer claims lodged through the Claim fund established under the Agents Financial Administration Act 2014.

• Client aggression policyPDF Popular

  A policy to provide Office of Fair Trading (OFT) staff with appropriate intervention and management strategies to deal with aggressive clients or traumatic incidents in the course of their duties.

• Compliance check policyPDF Popular

  A policy to define compliance checks as undertaken by Office of Fair Trading (OFT) inspectors during the course of their investigation and enforcement duties.

• Compliance and enforcement policyPDF

  The Office of Fair Trading's policy describing how we undertake compliance activities.

• Corporate brochurePDF Popular

  The Office of Fair Trading (OFT) corporate brochure sets out general information about our role and our services.

• Public disclosure of trader related ...PDF

  The OFT's policy on the disclosure of trader related information, i.e. public namings and warnings.

• Enforceable undertaking policyPDF Popular

  The Office of Fair Trading's policy for entering into enforceable undertakings with non-compliant traders.

• Entry, search and seizure policyPDF Popular

  The Office of Fair Trading's policy on entry, search and seizure, including stopping or moving a vehicle.

• Odometer tampering claims against the claim ...PDF

  The Office of Fair Trading's policy for handling claims about vehicle odometer tampering, against the Agents Financial Administration Act 2014 claim fund.

• Outcomes Report 2017-18PDF Popular

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2017-18. It highlights where we focused our resources, and the results we achieved.

• Public information disclosure policyPDF

  The Office of Fair Trading's policy on public disclosure of information.

• Business plan 2017-18PDF

  The Office of Fair Trading's (OFT) business plan sets out our vision, purpose and objectives for 2017-18.

• Outcomes Report 2016-17PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2016-17. It highlights where we focused our resources, and the results we achieved.

• Outcomes Report 2015-16PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2015-16. It highlights where we focused our resources, and the results we achieved.

• Outcomes Report 2014-15PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2014-15. It highlights where we focused our resources, and the results we achieved.

• OFT Outcomes Report 2018 -19PDF Popular

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2018-19. It highlights where we focused our resources, and the results we achieved.

• Cold call (boiler room) investment fraud policyPDF

  The purpose of this policy is to detail the Queensland Office of Fair Trading’s (OFT) strategy for dealing with complaints about cold call investment fraud.

• Outcomes Report 2019-20PDF

  The Outcomes Report provides an overview of the OFT’s strategies, functions and activities throughout 2019-20. It highlights where we focused our resources, and the results we achieved.