OFT consumers' helpful resources
Publication and resources
This budget planner will help you manage your money more effectively. Remember to be honest with yourself in entering your income and expenses.
Always contact the trader first if you have an issue with a product. This sample letter can help with writing a complaint letter.
Always contact the trader first if you have an issue with their service. This sample letter can help with writing a complaint letter.
Contact the trader first if you have an issue with a product or service. This sample script can help you plan what to say to them in a phone call.
The Office of Fair Trading is investigating a person that has been approaching non-English speaking people. This person approaches people with little knowledge of English to sign them up for "free" in Government funded Certificate 3...
Factsheet detailing consumer rights for consumers with a disability. Includes information on consumer guarantees, extended warranties, door-to-door selling and tips for being a smart shopper.
A comprehensive guide to the Australian Consumer Law for consumers with a disability. Includes information on your rights, door-to-door and telephone selling, contracts, tips for being a smart shopper and where to go for help if...
Easy English guide on consumer purchasing rights. Includes information on buying products, what to do if something goes wrong, contracts, warranties and door-to-door sellers.
Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.
Factsheet for consumers with a disability which details the different services available for advice and help on various issues.
Government restrictions may have limited the goods and services which businesses are able to supply to consumers. Due to this, some contractual obligations between businesses and their customers may have been impacted. We have...
Field Value Version 1.0 Category Your rights, crime and the law Licence cc-by-nd Publication set custodian Justice and Attorney-General
Publication set custodian
Justice and Attorney-General
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Justice and Attorney-General, Queensland Government, OFT consumers' helpful resources, licensed under cc-by-nd sourced on 31 May 2020
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