OFT consumers' helpful resources

Data and Resources

• Budget planner XLSX Popular

  This budget planner will help you manage your money more effectively....

• Sample complaint letter (products) DOC Popular

  Always contact the trader first if you have an issue with a product. This...

• Sample complaint letter (services) DOC Popular

  Always contact the trader first if you have an issue with their service. This...

• Sample telephone complaint conversation DOC Popular

  Contact the trader first if you have an issue with a product or service. This...

• Office of Fair Trading ALERT - Farsi and Dari PDF

  The Office of Fair Trading is investigating a person that has been...

• Information for consumers with a disability PDF

  Factsheet detailing consumer rights for consumers with a disability. Includes...

• Your consumer rights: A guide for consumers with a disability PDF Popular

  A comprehensive guide to the Australian Consumer Law for consumers with a...

• Your rights when you buy something PDF Popular

  Easy English guide on consumer purchasing rights. Includes information on...

• Property auctions - pre-auction bidder checklist PDF Popular

  Our postcard sized pre-auction checklist can help ensure your property...

• Consumers with disability - Where to go for advice or complaints PDF

  Factsheet for consumers with a disability which details the different...

• Frustrated contracts, force majeure and the impacts of COVID-19 PDF Popular

  Government restrictions may have limited the goods and services which...