OFT consumers' helpful resources

Publication and resources

• Budget plannerXLSX

  This budget planner will help you manage your money more effectively. Remember to be honest with yourself in entering your income and expenses.

• Sample complaint letter (products)DOC Popular

  Always contact the trader first if you have an issue with a product. This sample letter can help with writing a complaint letter.

• Sample complaint letter (services)DOC Popular

  Always contact the trader first if you have an issue with their service. This sample letter can help with writing a complaint letter.

• Sample telephone complaint conversationDOC Popular

  Contact the trader first if you have an issue with a product or service. This sample script can help you plan what to say to them in a phone call.

• Office of Fair Trading ALERT - Farsi and DariPDF

  The Office of Fair Trading is investigating a person that has been approaching non-English speaking people. This person approaches people with little knowledge of English to sign them up for "free" in Government funded Certificate 3...

• Information for consumers with a disabilityPDF

  Factsheet detailing consumer rights for consumers with a disability. Includes information on consumer guarantees, extended warranties, door-to-door selling and tips for being a smart shopper.

• Your consumer rights: A guide for consumers ...PDF

  A comprehensive guide to the Australian Consumer Law for consumers with a disability. Includes information on your rights, door-to-door and telephone selling, contracts, tips for being a smart shopper and where to go for help if...

• Your rights when you buy somethingPDF

  Easy English guide on consumer purchasing rights. Includes information on buying products, what to do if something goes wrong, contracts, warranties and door-to-door sellers.

• Property auctions - pre-auction bidder checklistPDF

  Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.

• Consumers with disability - Where to go for ...PDF

  Factsheet for consumers with a disability which details the different services available for advice and help on various issues.

• Frustrated contracts, force majeure and the ...PDF Popular

  Government restrictions may have limited the goods and services which businesses are able to supply to consumers. Due to this, some contractual obligations between businesses and their customers may have been impacted. We have...