OFT consumers' helpful resources
Data and Resources
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Budget planner
XLSX
This budget planner will help you manage your money more effectively....
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Sample complaint letter (products)
DOC
Always contact the trader first if you have an issue with a product. This...
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Sample complaint letter (services)
DOC
Always contact the trader first if you have an issue with their service. This...
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Sample telephone complaint conversation
DOC
Contact the trader first if you have an issue with a product or service. This...
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Office of Fair Trading ALERT - Farsi and Dari
PDF
The Office of Fair Trading is investigating a person that has been...
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Information for consumers with a disability
PDF
Factsheet detailing consumer rights for consumers with a disability. Includes...
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Your consumer rights: A guide for consumers with a disability
PDF
A comprehensive guide to the Australian Consumer Law for consumers with a...
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Your rights when you buy something
PDF
Easy English guide on consumer purchasing rights. Includes information on...
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Property auctions - pre-auction bidder checklist
PDF
Our postcard sized pre-auction checklist can help ensure your property...
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Consumers with disability - Where to go for advice or complaints
PDF
Factsheet for consumers with a disability which details the different...
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Your rights when grocery shopping—easy read booklet
PDF
This easy to read booklet will help you understand your consumer rights when...
Additional Info
Field | Value |
---|---|
Author | HPRwebteam@justice.qld.gov.au |
Maintainer | HPRwebteam@justice.qld.gov.au |
Version | 1.0 |
Last Updated | June 24, 2025, 13:34 (AEST) |
Created | February 18, 2015, 12:05 (AEST) |