OFT consumers' helpful resources

Publication and resources

• Budget plannerXLSX

  This budget planner will help you manage your money more effectively. Remember to be honest with yourself in entering your income and expenses.

• Sample complaint letter (products)DOC

  Always contact the trader first if you have an issue with a product. This sample letter can help with writing a complaint letter.

• Sample complaint letter (services)DOC Popular

  Always contact the trader first if you have an issue with their service. This sample letter can help with writing a complaint letter.

• Sample telephone complaint conversationDOC

  Contact the trader first if you have an issue with a product or service. This sample script can help you plan what to say to them in a phone call.

• Office of Fair Trading ALERT - Farsi and DariPDF

  The Office of Fair Trading is investigating a person that has been approaching non-English speaking people. This person approaches people with little knowledge of English to sign them up for "free" in Government funded Certificate 3...

• Information for consumers with a disabilityPDF

  Factsheet detailing consumer rights for consumers with a disability. Includes information on consumer guarantees, extended warranties, door-to-door selling and tips for being a smart shopper.

• Your consumer rights: A guide for consumers ...PDF

  A comprehensive guide to the Australian Consumer Law for consumers with a disability. Includes information on your rights, door-to-door and telephone selling, contracts, tips for being a smart shopper and where to go for help if...

• Your rights when you buy somethingPDF

  Easy English guide on consumer purchasing rights. Includes information on buying products, what to do if something goes wrong, contracts, warranties and door-to-door sellers.

• Property auctions - pre-auction bidder checklistPDF

  Our postcard sized pre-auction checklist can help ensure your property bidders are buy-ready come auction day.

• Consumers with disability - Where to go for ...PDF

  Factsheet for consumers with a disability which details the different services available for advice and help on various issues.