OFT business resources

Data and Resources

• Refund sign (goods) PDF Popular

  If you want to advertise your refund policy, signs must comply with the...

• Refund sign (services) PDF Popular

  If you want to advertise your refund policy, signs must comply with the...

• Small business self-assessment checklist PDF Popular

  You can use this free self-assessment checklist to make sure your business...

• Australian Consumer Law - termination notice PDF Popular

  Right to cancel an agreement within 10 business day cooling-off period.

• Protection against fraud in real estate property listings - Verification of identity PDF Popular

  A guide to assist property agents verify the identity of a vendor before...

• A guide to competition and consumer law for businesses selling to and supplying consumers with disability PDF

  A guide for businesses on the Australian Consumer Law, for selling to and...

• Avoid making false and misleading claims about Indigenous souvenirs and artwork PDF

  Businesses selling Indigenous souvenirs and artwork often make claims about...

• Motor dealer self-assessment checklist PDF Popular

  A checklist for motor dealers to use as a guide to help them comply with...

• Auditor checklist PDF Popular

  A checklist to assist auditors comply with their obligations under the Agents...

• Factsheet buying a caravan PDF Popular

  Use this factsheet to help you understand your rights when buying a caravan...

• Factsheet dealer obligations used caravans PDF Popular

  Use this factsheet to help you understand your obligations when selling used...

• Factsheet selling new or used caravans PDF Popular

  Use this factsheet to help you understand your obligations when selling new...

• Guidance sheet security personnel within Queensland airports PDF

  Use this guidance sheet to help you understand if you are required to be...

• Factsheet national gift card laws PDF

  Use this factsheet to help you understand law changes in relation to national...