OFT business resources

Publication and resources

• Refund sign (goods)PDF Popular

  If you want to advertise your refund policy, signs must comply with the Australian Consumer Law. This sign gives the minimum standard refund policy for goods.

• Refund sign (services)PDF

  If you want to advertise your refund policy, signs must comply with the Australian Consumer Law. This sign gives the minimum standard refund policy for services.

• Small business self-assessment checklistPDF Popular

  You can use this free self-assessment checklist to make sure your business complies with the Australian Consumer Law.

• Australian Consumer Law - termination noticePDF

  Right to cancel an agreement within 10 business day cooling-off period.

• Protection against fraud in real estate ...PDF Popular

  A guide to assist property agents verify the identity of a vendor before listing a property for sale, to help prevent identity fraud in property transactions.

• A guide to competition and consumer law for ...PDF

  A guide for businesses on the Australian Consumer Law, for selling to and supplying consumers with disability. Includes a summary of obligations, dealing fairly with consumers, guarantees and warranties, selling safe products and penalties.

• Avoid making false and misleading claims about ...PDF

  Businesses selling Indigenous souvenirs and artwork often make claims about the goods. This factsheet outlines best practice guidelines to ensure representations about the product are correct.

• Motor dealer self-assessment checklistPDF

  A checklist for motor dealers to use as a guide to help them comply with their obligations under the law.

• Auditor checklistPDF Popular

  A checklist to assist auditors comply with their obligations under the Agents Financial Administration Act 2014.

• Factsheet buying a caravanPDF Popular

  Use this factsheet to help you understand your rights when buying a caravan or camper trailer under the Australian Consumer Law

• Factsheet dealer obligations used caravansPDF Popular

  Use this factsheet to help you understand your obligations when selling used caravans or camper trailers under the Australian Consumer Law

• Factsheet selling new or used caravansPDF Popular

  Use this factsheet to help you understand your obligations when selling new or used caravans or camper trailers under the Australian Consumer Law

• Guidance sheet security personnel within ...PDF

  Use this guidance sheet to help you understand if you are required to be licenced if you engage in the work of a security provider in Queensland airports.

• Factsheet national gift card lawsPDF

  Use this factsheet to help you understand law changes in relation to national gift card expiry dates and post purchase fees under the Australian Consumer Law.

• Tattoo industry FAQs on impacts from COVID-19PDF Popular

  Frequently asked questions for the tattoo industry regarding impacts on licences because of the government ban during the COVID-19 (coronavirus) crisis.

• Property industry FAQs on impacts from COVID-19PDF Popular

  Frequently asked questions for the property industry regarding social distancing, in-room auctions and open home inspections during the COVID-19 (coronavirus) crisis

• Fitness industry FAQs on impacts from COVID-19PDF

  Frequently asked questions for the fitness industry regarding impacts because of the government ban during the COVID-19 (coronavirus) crisis.