OFT Australian Consumer Law industry guides

Publication and resources

• The Australian Consumer Law: an introductionPDF Popular

  This booklet gives you an introduction to the Australian Consumer Law, including how it works and when it applies.

• Sales practices industry guidePDF

  Find out about various types of legal, illegal and regulated practices as defined by the Australian Consumer Law. A guide for businesses and legal practitioners.

• Consumer guarantees guidePDF

  Find out about the guarantees that businesses must make about products or services under the Australian Consumer Law. A guide for businesses and legal practitioners.

• Avoiding unfair business practices guidePDF

  Find out about the definitions of unfair, misleading, deceptive or unconscionable practices under the Australian Consumer Law. A guide for businesses and legal practitioners.

• Consumer product safety guidePDF

  Find out about a range of product safety issues under the Australian Consumer Law, such as warnings, bans, standards, recalls, reporting and liability. A guide for businesses and legal practitioners.

• Compliance and enforcement guidePDF

  Find out about how we and other agencies enforce the Australian Consumer Law. A guide for businesses and legal practitioners.

• Unfair contract terms guidePDF Popular

  Find out about unfair terms in standard-form consumer contracts, as set out in the Australian Consumer Law. A guide for businesses and legal practitioners.

• The Australian Consumer Law: a guide to provisionsPDF Popular

  This booklet breaks down the Australian Consumer Law by chapter and section to explain what provisions actually mean.

• Industry guide: electrical and whitegoodsPDF

  This booklet sets out the Australian Consumer Law for businesses that manufacture or sell electronics or whitegoods.

• Industry guide: motor vehicle sales and repairsPDF Popular

  This booklet sets out the Australian Consumer Law for businesses that sell or repair motor vehicles.

• Industry guide: personal servicesPDF

  This booklet sets out the Australian Consumer Law for businesses that provide personal services.

• Industry guide: rental carsPDF

  This booklet sets out the Australian Consumer Law for businesses that hire out motor vehicles.

• Industry guide: travel and accommodation servicesPDF Popular

  This booklet sets out the Australian Consumer Law for travel, tourism and accommodation businesses.

• Industry guide: Preventing unfair terms in ...PDF

  A guide for legal practitioners and consumer advocates.