OFT Australian Consumer Law industry guides
Publication and resources
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The Australian Consumer Law: an introductionPDF
This booklet gives you an introduction to the Australian Consumer Law, including how it works and when it applies.
Sales practices industry guidePDF
Find out about various types of legal, illegal and regulated practices as defined by the Australian Consumer Law. A guide for businesses and legal practitioners.
Consumer guarantees guidePDF
Find out about the guarantees that businesses must make about products or services under the Australian Consumer Law. A guide for businesses and legal practitioners.
Avoiding unfair business practices guidePDF
Find out about the definitions of unfair, misleading, deceptive or unconscionable practices under the Australian Consumer Law. A guide for businesses and legal practitioners.
Consumer product safety guidePDF
Find out about a range of product safety issues under the Australian Consumer Law, such as warnings, bans, standards, recalls, reporting and liability. A guide for businesses and legal practitioners.
Compliance and enforcement guidePDF
Find out about how we and other agencies enforce the Australian Consumer Law. A guide for businesses and legal practitioners.
Unfair contract terms guidePDF
Find out about unfair terms in standard-form consumer contracts, as set out in the Australian Consumer Law. A guide for businesses and legal practitioners.
The Australian Consumer Law: a guide to provisionsPDF
This booklet breaks down the Australian Consumer Law by chapter and section to explain what provisions actually mean.
Industry guide: electrical and whitegoodsPDF
This booklet sets out the Australian Consumer Law for businesses that manufacture or sell electronics or whitegoods.
Industry guide: motor vehicle sales and repairsPDF
This booklet sets out the Australian Consumer Law for businesses that sell or repair motor vehicles.
Industry guide: personal servicesPDF
This booklet sets out the Australian Consumer Law for businesses that provide personal services.
Industry guide: rental carsPDF
This booklet sets out the Australian Consumer Law for businesses that hire out motor vehicles.
Industry guide: travel and accommodation servicesPDF
This booklet sets out the Australian Consumer Law for travel, tourism and accommodation businesses.
Industry guide: Preventing unfair terms in ...PDF
A guide for legal practitioners and consumer advocates.
Additional information
Field Value Version 1.0 Category Your rights, crime and the law Licence cc-by-nd Publication set custodian Justice and Attorney-General Got questions or feedback about this dataset?
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Publication attribution
Justice and Attorney-General, Queensland Government, OFT Australian Consumer Law industry guides, licensed under cc-by-nd sourced on 26 February 2021
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