Skip links and keyboard navigation

Customer Complaints Management Policy

The Department of Employment, Small Business and Training (DESBT) is committed to delivering high quality services that respond to community need. We will ensure that complaints received are dealt with fairly, promptly and in an efficient and confidential manner, and that the complainant is aware of the complaints management process and what to expect when they lodge a complaint.

Download (240 bytes)

Additional information

First published date:
31 July 2019
Effective date:
1 July 2019
Licence
Last updated:
20 December 2019
Creative Commons Attribution 3.0 Australia (CC BY 3.0)

Publication standards

Our publication standards—including accessibility and usability requirements, and metadata guidelines—are now publicly available. We should be following these standards. Let us know if we are not.

Help opening .pdf file?

Read about the .pdf file format on Wikipedia.

Got questions or feedback about this dataset?

Publication attribution

Employment, Small Business and Training, Queensland Government, Department of Employment, Small Business and Training corporate documents, licensed under Creative Commons Attribution 4.0 sourced on 10 April 2020

Disclaimer

Our data is published as an information source only, please read our disclaimer.

Page feedback

  1. How satisfied are you with your experience today? *