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Customer Complaints Management Policy

The Department of Employment, Small Business and Training (DESBT) is committed to delivering high quality services that respond to community need. We will ensure that complaints received are dealt with fairly, promptly and in an efficient and confidential manner, and that the complainant is aware of the complaints management process and what to expect when they lodge a complaint.

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Additional information

First published date:
31 July 2019
Effective date:
1 July 2019
Last updated:
20 December 2019
Creative Commons Attribution 3.0 Australia (CC BY 3.0)

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Publication attribution

Employment, Small Business and Training, Queensland Government, Department of Employment, Small Business and Training corporate documents, licensed under Creative Commons Attribution 4.0 sourced on 27 February 2021


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